Frequently Asked Questions
Everything you need to know about shopping with PrincessAce.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the domestic region. International orders may take 10-15 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to initiate a request and receive a prepaid shipping label.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.
What payment methods do you accept?
PrincessAce accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.
Can I modify or cancel my order after it's placed?
Order modifications or cancellations can only be made within 60 minutes of purchase. Please contact our support team immediately via live chat for urgent requests.
Are your materials ethically sourced?
Yes, we prioritize working with manufacturers who adhere to fair labor practices and utilize high-quality, sustainable fabrics whenever possible to ensure premium quality.